Effective Date: June 2025 Applies To: All schools, organisations, event coordinators, and clients engaging Giralang programs

✅ Client Rights

All clients booking Giralang programs have the right to:

• Receive culturally respectful and professionally delivered programs  

• Request staff to obtain Working With Children Checks or credentials  

• Ask questions, request reasonable adjustments, and give feedback  

• A safe program experience for staff, students, and community  

• Cancel or reschedule within agreed notice periods  

• Confidentiality and respectful communication  

📌 Client Obligations

Clients must:

• Provide a safe, inclusive space for Aboriginal presenters  

• Ensure staff and students behave respectfully  

• Make full payment by the invoice due date  

• Refrain from recording or distributing content without written permission  

• Promptly inform Giralang of any changes to bookings, numbers, or requirements  

Uphold cultural protocols and allow Elders/presenters space to deliver content safely

To ensure cultural protocols and correct procedures are followed, all bookings with Giralang Aboriginal Education NSW must follow the policy below:

Booking & Payments

• All bookings must be made at least 2 months in advance online.  

• Full payment is required at the time of booking, before the event date, to confirm the booking.  

• Payments are processed securely through our online booking system.  

• If assistance is required during booking, please contact Tracey Anson – 0492 339 237 or email giralangguwal@gmail.com

Wet Weather Policy

• Outdoor bookings must include a secondary wet-weather plan (indoor venue or covered space) arranged by the client.  

• Giralang Guwal staff will always attend bookings, regardless of weather conditions.  

• If no alternate wet weather plan is provided by the client and the event cannot proceed as scheduled, the booking will be treated as a client cancellation

Cancellations & Refunds

• If Giralang Aboriginal Education NSW cannot facilitate a job, we will notify you at least 2 weeks before the event and issue a 100% refund.

• If Giralang Guwal is required to cancel a booking for any reason, clients will receive a 100% full refund.  

• Where possible, we will offer to reschedule the booking at a mutually agreed date and time.

Refund Method

• Refunds will be processed to the original method of payment within 7 business days.

If you cancel:

• Within 2 business days of the event, a 50% cancellation fee applies.  

• Earlier than 2 business days – a 25% cancellation fee applies.  

• Please call Tracey Anson immediately if you need to cancel.

•  No-Shows & Late Cancellations

• Failure to attend or notify us of cancellation will result in a full forfeiture of the booking fee.

Services Provided

We provide a full cultural service, which may include:

• Didgeridoo performance  

• Smoking ceremonies  

• Traditional dancers  

• Welcome to Country  

• Cultural workshops

Event Requirements

• Please provide as much detail as possible about your event, including:  

• Type of event (corporate, charity, community, educational)  

• Approximate crowd numbers  

• Venue details and setup requirements  

• Progress updates and confirmations will be provided by our admin team leading up to your event.

Commitment & Assurance

In the rare event we cannot facilitate, we will connect you with other respected Aboriginal facilities, businesses, or Elders. Note: This has never happened in the past; the refund policy is in place to reassure clients of our reliability.